Clinical Support Specialist

About the Company

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. Our B2B2C platform provides an end-to-end prescription management and delivery service.

Responsibilities

• Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging
• Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
• Triage escalations and resolve urgent or complex order-level issues efficiently
• Communicate program requirements, expected copays, and processing timelines
• Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
• Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
• Log updates across internal systems accurately and on time
• Identify common workflow issues and share insights to improve team processes

Requirements

• Active Board of Pharmacy license in the State of Residency
• Active Pharmacy Technician Certification Board (PTCB) certification
• Minimum 2 years of pharmacy technician experience
• Experience using proprietary software to process prescriptions
• Strong understanding of pharmacy claims processes and coverage workflows
• Skilled in managing multiple digital platforms
• Clear and professional verbal and written communication skills
• Ability to provide excellent customer service via inbound communication

Benefits

• Fully remote working environment (specific states apply)
• Competitive compensation
• Full benefits including medical, dental, and vision
• 401(k)