Cloud Services Support Specialist

Responsibilities

• Process user requests via ServiceDesk, providing L2 technical support, fault diagnosis, and troubleshooting for IT services and software.
• Monitor the health and availability of corporate services including Atlassian, Google Workspace, ESET, and Slack.
• Administer and configure cloud platforms and create working environments for users.
• Liaise with vendor technical support teams to resolve service-related issues.
• Register, transfer, and administer domain names and hosting services.
• Work with L1 specialists and engineers to implement system updates and enforce infrastructure standards.
• Maintain an accurate asset register for provisioned and decommissioned accounts.
• Write and maintain technical documentation and user guides for software and hardware.

Requirements

• At least 2 years of experience in an L2 support role or equivalent technical support position.
• Administrator-level knowledge of Atlassian, Google Workspace, ESET, and Slack.
• Hands-on experience with ServiceDesk systems and end-user service delivery.
• Ability to diagnose and resolve technical issues at the hardware and network level.
• Proficiency in reading and working with technical documentation in English.
• Strong accountability, self-sufficiency, and a proactive mindset.

Benefits

• Opportunity for free accommodation in corporate housing in Larnaca (Cyprus) and Dubai for travel or vacations.
• Comprehensive health insurance programme.
• Access to psychologist sessions (4 times per month).
• Free training sessions for various sports including cycling, running, volleyball, football, swimming, and triathlon.
• Partial compensation for tennis training, gym memberships, rehabilitation, and sports competitions.
• Reimbursement for external professional training.
• Access to internal educational, cultural, and entertainment events.
• Comfortable office in Dubai or hybrid/remote work options.

About the Company

SFORS is a leading proprietary trading company operating in global financial markets. With 20 years of success, the company focuses on talent development, advanced trading technologies, and progressive risk management to drive trader success. SFORS relies exclusively on proprietary funds and employs over 450 specialists worldwide.