Collection Executive

Responsibilities

• Contact customers via phone, email, and other communication channels to collect outstanding payments.
• Negotiate repayment plans and ensure commitments are honored.
• Maintain detailed and accurate records of all collection activities and customer interactions.
• Review account status and resolve billing discrepancies.
• Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.
• Recommend accounts for escalation, legal action, or write-off as necessary.
• Meet individual and team collection targets and KPIs.
• Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.
• Provide regular updates and reports to the Collection Supervisor/Manager.

Requirements

• High school diploma or equivalent
• Proven experience in collections
• Strong communication skills
• Ability to work under pressure
• Familiarity with debt collection laws
• Proficiency in CRM systems
• Attention to detail

Preferred Qualifications

• UAE National
• B2B/B2C collection experience
• Knowledge of credit reporting

About the Company

The company is a financial services organization specializing in accounts receivable management and collection solutions for businesses across the UAE.