UDrive

Collection Executive

UDrive

Posted 10 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

High school diploma, Proven experience, Strong communication, Work under pressure, Debt collection laws, CRM proficiency, Attention to detail

Required Skills

Collections Customer Service CRM Microsoft Office

Job Description

Responsibilities

  • Contact customers via phone, email, and other communication channels to collect outstanding payments.
  • Negotiate repayment plans and ensure commitments are honored.
  • Maintain detailed and accurate records of all collection activities and customer interactions.
  • Review account status and resolve billing discrepancies.
  • Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.
  • Recommend accounts for escalation, legal action, or write-off as necessary.
  • Meet individual and team collection targets and KPIs.
  • Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.
  • Provide regular updates and reports to the Collection Supervisor/Manager.

Requirements

  • High school diploma or equivalent
  • Proven experience in collections
  • Strong communication skills
  • Ability to work under pressure
  • Familiarity with debt collection laws
  • Proficiency in CRM systems
  • Attention to detail

Preferred Qualifications

  • UAE National
  • B2B/B2C collection experience
  • Knowledge of credit reporting

About the Company

The company is a financial services organization specializing in accounts receivable management and collection solutions for businesses across the UAE.

How to Apply

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