Collections Officer

Responsibilities

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

Requirements

• Collections experience within financial services
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability to handle difficult conversations and deliver fair customer outcomes

Benefits

• Salary range £27,000 - £34,000 depending on experience
• Private Healthcare including dental and optician services
• Worldwide travel insurance
• Anniversary Rewards and sabbatical
• Salary Sacrifice Pension Scheme
• 28 days holiday plus bank holidays
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme and Season Ticket Loan
• 6 free therapy sessions per year

About the Company

Capital on Tap is a financial platform designed to support small businesses. We offer business credit cards, spend management platforms, and savings products to help SMEs thrive.