Collections Representative

Responsibilities

• Manage high volume inbound and outbound calls to address delinquent loan payments
• Negotiate and execute effective payment arrangements following specific call flows
• Resolve customer concerns and complex issues related to late payments with empathy
• Communicate implications of overdue payments and offer financial resolution assistance
• Accurately record all customer interactions and payment plans in the database

Requirements

• Minimum 1 year of experience in high volume debt collections
• Proficiency in active listening and de-escalation techniques
• Strong negotiation skills and ability to balance policy with empathy
• High level of self-management for remote work environments
• Ability to think quickly and solve problems under pressure

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a Roth option
• PTO and paid holidays
• Sabbatical program and summer hours for eligible roles
• Paid parental leave
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

About the Company

Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus™ platform, creating accessible credit for millions.