Community & Insights Specialist

Responsibilities

• Own day-to-day community management across social platforms, including comments, DMs, and proactive engagement
• Partner with customer support to ensure seamless issue resolution and quick response times
• Maintain and expand the Community Management Guide to ensure consistent brand voice
• Conduct social listening to identify brand sentiment, emerging conversations, and competitive insights
• Monitor and report on owned social, influencer, and campaign performance
• Build monthly reporting decks, campaign recaps, and performance dashboards
• Analyze content, creator, and channel performance to identify trends and optimization opportunities
• Identify standout creator content for reposting and paid amplification
• Stay on the pulse of social media, internet culture, and platform trends to identify engagement opportunities

Requirements

• 1-3 years of experience in community management, social media, digital marketing, or social analytics
• Experience managing brand communities on Instagram, TikTok, Facebook, LinkedIn, X, and YouTube
• Proficiency with social listening and social media management tools
• Strong analytical skills for creating performance reports and dashboards
• Excellent written communication skills with the ability to maintain a consistent brand voice
• Ability to manage multiple priorities in a fast-paced environment
• Experience collaborating cross-functionally with marketing, support, and creative teams