Community Management Associate

Responsibilities

• Develop and document a community management playbook for Wikipedia and the Wikimedia Foundation
• Evolve brand tone of voice to resonate with global audiences
• Identify and act on engagement opportunities to connect with new or underrepresented audiences
• Amplify community stories, milestones, and impact moments
• Stay current with social media platform innovations and emerging trends
• Recommend and test community management and social listening tools
• Track and report on engagement performance, community sentiment, and emerging discussions

Requirements

• 2+ years of experience in community management across social media platforms
• Strong understanding of TikTok, Instagram Reels, and YouTube Shorts dynamics
• Experience using social listening tools
• Excellent written and verbal communication skills
• Ability to develop a unique brand tone of voice
• Sound editorial judgment and cultural awareness
• Experience working with distributed, remote teams

About the Company

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and other free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge.