Community Program Specialist

Responsibilities

• Design and implement strategies to embed community at every stage of the ALX talent journey
• Own and manage eHub, the ALX virtual community platform, to keep it active and well-moderated
• Plan, write, and send monthly community newsletters and manage the communications calendar
• Track and report on eHub engagement metrics and newsletter performance
• Build and maintain relationships with city leads, members, and cross-functional teams
• Curate and share member-generated content and success stories

Requirements

• 3-4 years of experience in community management, social/digital media, or program management
• Hands-on experience running online community platforms like Discourse, Circle, Slack, or Discord
• Proficiency with email/newsletter tools such as Mailchimp or HubSpot
• Experience planning and running community events (virtual, in-person, or hybrid)
• Strong written communication skills with the ability to adapt tone across channels
• Ability to work with data to track engagement metrics and spot trends

Preferred Qualifications

• Experience moderating or building online communities from the ground up
• Familiarity with community-led growth or ambassador programs
• Experience with graphic or content tools like Canva
• Knowledge of behavioral psychology or engagement strategies

About the Company

ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing world-class tech skills training and career acceleration programs.