Community Support Manager

Responsibilities

• Provide timely, accurate, and precise support to Raya members via email
• Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard
• Troubleshoot product and service issues by identifying root causes and offering thoughtful solutions
• Communicate trends, recurring issues, and member insights to help improve the member experience
• Participate in product testing and support quality assurance efforts during new releases
• Analyze support data and surface actionable insights to improve team efficiency
• Actively contribute to policy and process improvements that enhance support workflows

Requirements

• Experience in customer service in any industry
• Exceptional written and verbal communication skills
• Strong critical thinking and problem-solving abilities
• Excellent active listening skills to provide highly bespoke responses
• Superb attention to detail with a consistent focus on quality
• Ability to handle sensitive and confidential content with discretion and integrity
• Ability to work weekend schedules (Sunday to Thursday or Thursday to Monday)
• Comfort working in a fast-paced, startup environment

Preferred Qualifications

• Experience in hospitality, member clubs, or other high-touch service environments
• Familiarity with the Raya app and community
• Experience using Zendesk or a similar support platform

About the Company

Raya is a private community where people come to connect for dating, networking, and friendship. Our focus is to provide members with access to exciting people and opportunities around the world through a high-touch, member-obsessed experience.