Complaints Compliance Analyst

Responsibilities

• Independently draft and review responses to complex complaints from regulatory agencies and customers
• Formulate recommendations and escalate issues internally
• Provide objective challenge to risk management practices
• Manage case queues and ensure SLA compliance through data-driven interventions
• Monitor open complaints daily to guarantee responses meet regulatory deadlines
• Adhere to internal processes, procedures, and job aids
• Assist with requests from outside regulators and internal audit teams
• Maintain knowledge of consumer protection regulations including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and FCRA

Requirements

• 3+ years of experience in banking compliance, regulatory risk, or fintech complaint handling
• 2+ years of experience in complaint management
• Strong analytical and problem-solving skills
• Exceptional written and verbal communication skills
• Ability to exercise independent judgment and manage competing deadlines
• Advanced proficiency in Microsoft Excel (pivot tables, data analysis)
• Intermediate proficiency in MS365 tools (PowerPoint, SharePoint, Teams, Word)
• Bachelor's degree or equivalent combination of education and experience

Preferred Qualifications

• Experience with Banking-as-a-Service (BaaS) or fintech compliance

Benefits

• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life, Disability, and Supplemental Insurance
• 401(k) with company matching
• Paid Time Off and 11 paid holidays

About the Company

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies.