Concierge Associate

Responsibilities

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and claims
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism and empathy
• Deescalate members experiencing friction with their benefit
• Identify and escalate feedback from member interactions to internal teams
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Requirements

• Minimum 2 years of call center or customer service experience
• Technical proficiency with customer service platforms like Zendesk
• Clear and confident verbal and written communication skills
• Meticulous attention to detail
• Proactive and curious problem-solving mindset

Preferred Qualifications

• Healthcare industry experience
• English/Spanish bilingual skills

About the Company

Garner is a healthcare technology company reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using data-driven insights to guide employees to higher-quality, lower-cost care.