Concierge Receptionist

Responsibilities

• Answer incoming patient calls, text messages, patient portal communications, and emails
• Handle tasks within the Navigator task management system
• Book medical appointments based on patient requests and company policy
• Act as a cross-functional liaison between Care Navigation, Operations, Medical, Revenue, and Billing
• Screen patients to obtain demographic and appointment information for CRM and EHR entry
• Maintain a professional and poised attitude with high-caliber clientele

Requirements

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, or concierge experience
• Strong administrative background in phone-based customer management
• Proficiency with databases and digital systems

Preferred Qualifications

• Exceptional organizational and interpersonal skills
• Ability to work independently and think critically
• High attention to detail and conscientious personality

About the Company

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. Sollis provides members with immediate access to ER-trained medical teams, on-site labs, and expedited specialist appointments through both virtual and in-person support.