Contract & Billing Operations Manager

Responsibilities

• Lead contract negotiations with higher education partners across new sales agreements, renewals, and RFP responses
• Manage the full contract lifecycle: drafting, redlining, negotiation, internal approval, execution, and renewal tracking
• Turn around redlines promptly, balancing legal and business risk against deal velocity
• Make independent, pragmatic decisions on contract terms within established risk tolerances
• Serve as the primary liaison with partner institutions' procurement and legal offices
• Build and maintain a system for tracking key contract data to support proactive account and revenue management
• Partner with the Controller and Finance team to ensure contract terms align with billing and revenue recognition
• Support billing plan setup and collections efforts as needed
• Maintain and improve contract templates, playbooks, and negotiation workflows
• Identify process bottlenecks in the contract-to-cash workflow and recommend improvements

Requirements

• Proven experience negotiating and managing contracts end-to-end
• Experience in B2B, SaaS, or higher education context
• Experience working with institutional procurement or legal review processes
• Strong project management and organizational skills
• Comfort making pragmatic business judgment calls on contract terms
• Exposure to billing, invoicing, or collections processes
• Experience with Salesforce or similar CRM
• Excellent written and verbal communication skills
• Ability to manage a high volume of concurrent negotiations

Benefits

• Competitive salary + annual bonus
• Flexible PTO and remote work options
• Full medical, dental, and vision coverage
• 401(k) with generous company match
• Company-paid life and disability insurance

About the Company

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions.