Credentialing/Enrollment Lead

Responsibilities

• Develop and support a pod of Credentialing or Enrollments Associates, setting priorities and reviewing work quality
• Direct virtual-assistant capacity including work allocation, training, and performance monitoring
• Own complex credentialing programs end-to-end, including payer enrollments and delegated credentialing operations
• Build and maintain clear SOPs, operating cadences, and audit-ready records
• Use metrics to manage capacity, throughput, timeliness, and execution risk
• Design scalable workflows and recommend tooling and automation in partnership with Product and Engineering
• Serve as the day-to-day escalation point for the area owned, resolving blockers independently
• Coach associates into stronger owners and future leaders

Requirements

• Approximately 5–9 years of experience in payer enrollment, credentialing, or healthcare operations
• Meaningful domain depth across provider onboarding, ongoing monitoring, and accreditation
• Demonstrated people-leadership experience, including managing performance and developing team members
• Experience owning complex operational programs with rigorous compliance and documentation requirements
• Strong written and verbal communication skills to simplify complex regulatory issues
• Ability to be flexible and effective in fast-changing conditions

About the Company

Nourish is the country's largest dietitian-led metabolic health clinic, an AI-native digital health system matching patients with Registered Dietitians, physicians, and medications to deliver insurance-covered care across all 50 states.