Credit Repair Client Success & Dispute Processing Virtual Assistant

Responsibilities

• Welcome new clients and guide them through the onboarding process
• Walk clients through the company's CRM and client portal
• Schedule client consultations and maintain regular follow-up communication
• Review and analyze client credit reports following established procedures
• Prepare dispute letters using approved templates and submit them via LetterStream
• Maintain accurate client information and dispute documentation within the CRM
• Provide professional customer service and respond to client inquiries promptly

Requirements

• Customer service experience required
• Strong written and verbal English communication skills
• Strong organizational and documentation skills
• Ability to analyze client information and follow established procedures
• Proficiency with Microsoft Office and Google Workspace

Preferred Qualifications

• Prior credit repair experience
• Familiarity with Client Dispute Manager or similar credit repair CRM
• Experience with client onboarding or account management

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.