CRM Manager

Responsibilities

• Lead and support the implementation of excellent CRM strategies
• Identify opportunities to scale growth
• Manage the entire communication deliverable cycle including initial planning, creative briefing, implementation, monitoring, optimization, analysis and reporting
• Generate weekly, monthly and quarterly reports and dashboards, and recognize and troubleshoot data anomalies
• A/B test campaigns and test new product features introduced in the market
• Collaborate with content creation team to maintain a consistent brand voice and message across all paid marketing channels
• Stay up to date with CRM & market trends and contribute this knowledge as an integral member of the marketing team
• Monitor market intelligence and keep track on competitor movement and market situation

Requirements

• Experience in a CRM Manager role, ideally in an e-commerce startup
• In depth understanding of CRM tactics and best practices
• Knows how to turn campaign objectives into appealing content
• Experience working with CRM tools, ideally Braze
• Proficient in number crunching on Excel and experience with analytics tool
• Strong presentation and reporting skills
• Comfortable in a fast-moving, always variable environment
• Extremely data and detail oriented

Preferred Qualifications

Benefits

• Join a well-known, growing company
• Direct impact on business growth
• Competitive package
• Dynamic e-commerce environment

About the Company