CRM System Administrator

Responsibilities

• Manage and optimize CRM settings, including user permissions, workflows, custom objects, and approval processes
• Improve Customer Support operations through CRM administration and process consultation
• Administer virtual phone systems, AI solutions, APIs, and third-party tool integrations
• Analyze system and team performance data to provide operational insights and improve productivity
• Collaborate with cross-functional teams to gather requirements, implement solutions, and manage data integrity
• Provide troubleshooting, user training, and technical documentation

Requirements

• Strong experience in CRM administration, including custom architecture and system optimization
• Proficiency with virtual phone systems, AI tools, APIs, and third-party platform integrations
• Advanced skills in data validation, formulas, reporting, and dashboard creation
• Experience configuring platforms such as Salesforce, Intercom, Freshdesk, or similar
• English language proficiency at a B2+ level
• Ability to work independently in a fast-paced, changing environment
• Experience in the trading or iGaming industry is preferred

Benefits

• Quarterly bonuses based on company performance
• 24 working days of annual leave
• Corporate events and team building activities
• Udemy Business unlimited membership and language training courses
• Professional and personal development opportunities

About the Company

Established in 1997, Libertex Group has helped shape the online trading industry by merging innovative technology, market movements, and digital trends. The multi-awarded Libertex platform enables traders to access markets and invest in stocks, CFDs, commodities, Forex, ETFs, and cryptocurrencies.