Customer Care Agent

Responsibilities

• Handle inbound customer queries via phone, email, and chat in a friendly and professional manner
• Resolve customer concerns promptly, ensuring a positive and satisfactory experience
• Accurately log all customer interactions and updates in the CRM system
• Follow up with customers to confirm that issues have been fully resolved
• Maintain up-to-date knowledge of products, services, and company policies
• Identify opportunities to improve the customer experience and share feedback with the team
• Meet individual targets for response times, resolution rates, and customer satisfaction scores

Requirements

• 1+ year of experience in a customer care, customer service, or support role
• Warm, empathetic, and patient communication style
• Strong written and verbal communication skills
• Proficiency with CRM or helpdesk software (Zendesk, Freshdesk, or similar)
• Ability to manage multiple interactions efficiently without compromising quality
• Reliable home office setup with stable internet connection
• Self-motivated and dependable in a fully remote work environment
• Matric certificate required