Customer Care Associate

APM Monaco · Dubai

Hybrid: DubaiContractCustomer Service
Posted Today

Job description

About the Company

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

Responsibilities

  • Manage customer calls and request relevant information
  • Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
  • Liaise with Logistics, After Sales Service and global boutiques on daily basis
  • Follow up the offline store enquiries and complaints
  • Other ad-hoc projects assigned by the manager

Requirements

  • Minimum 3 years relevant experiences in customer service or luxury retail field
  • Proficient with MS Office
  • Fluent Arabic and English
  • Able to work independently with minimal supervision
  • Proactive, patient and committed
  • Great communication and interpersonal skills
  • Immediate availability preferred

Benefits

  • Global, Dynamic Team
  • Growth Opportunities
  • Collaborative Culture
  • Medical benefits, paid time off, and generous employee discounts

Skills & tools

Customer ServiceRetailMicrosoft Office

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 013 years customer service or luxury retail experience
  2. 02Proficiency in MS Office
  3. 03Fluency in Arabic and English
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