Customer Care Representative

EQ Bank

Completely RemoteFull TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Interact directly with customers to understand their needs
  • Troubleshoot issues and answer product and banking inquiries
  • Resolve issues and perform proactive account maintenance
  • Deliver a seamless customer experience across all channels of communication
  • Collaborate daily with Digital Operations, IT Operations, Global Security, and Marketing teams

About the Company

EQ Bank is remaking banking for Canadians, offering a wide variety of financial services from banking and lending to trust and credit union solutions. Serving nearly 4 million Canadians, they challenge the conventions of traditional banking with smarter, faster, and more connected financial experiences.

Skills & tools

Customer ServiceBanking

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01Direct customer interaction
  2. 02Troubleshooting skills
  3. 03Banking inquiry resolution
  4. 04account maintenance
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