Customer Care Representative

About the Company

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We own a patented washable rug design that's disrupting the home décor industry.

Responsibilities

• Serve as the frontline voice of Ruggable to our consumers via phone, chat and email
• Provide timely and thorough resolution to consumer inquiries including returns, cancellations, exchanges, and order status
• Act as a product expert regarding the website, features, stock lists and products
• Communicate with management to escalate problems and recommend resolutions
• Support teammates and share helpful tools to enhance team efficiency

Requirements

• Excellent written and verbal communication
• Passion for helping others and finding solutions
• Ability to resolve inbound inquiries with high empathy
• Ability to summarize and escalate issues quickly and concisely
• Proficiency with spreadsheet applications like Google Sheets or Microsoft Excel
• Strong multitasking and detail-oriented skills

Preferred Qualifications

• Experience working in omnichannel CPG organizations
• Familiarity with ecommerce platforms such as Shopify or Zendesk

Benefits

• $17.50 per hour starting salary
• Employer matching up to 3% for company sponsored 401K plan