Customer Enablement Trainer

About the Company

Latent Health is building the AI nervous system for healthcare. Our platform powers faster clinical workflows, reduces administrative burden, and unlocks operational and financial performance for health systems through safe, explainable, and scalable applied LLM technology.

Responsibilities

• Lead live virtual and onsite training sessions across clinical and operational user groups
• Deliver role-based enablement that drives proficiency and reinforces best practices
• Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
• Create engaging training materials including decks, quick-start guides, videos, and e-learning modules
• Customize training based on clinical workflows, customer use cases, and user roles
• Partner with Product and Product Marketing to keep training content aligned with product releases
• Assess customer training needs and recommend the right mix of live and asynchronous learning
• Collect feedback and iterate on training programs to continuously improve quality and impact
• Partner with Implementation and Account Management to align training with customer goals
• Share frontline insights to inform product improvements and enablement strategy

Requirements

• 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
• Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
• Strong instructional design and curriculum development capabilities
• Ability to simplify complex AI-driven workflows into intuitive experiences
• Excellent communication and storytelling skills
• Comfortable operating in a fast-paced startup environment

Preferred Qualifications

• Experience training clinicians or healthcare operational users
• Background in implementation, customer success, or clinical education