Customer Engineer

Responsibilities

• Own technical onboarding and implementation for Enterprise accounts, managing API integrations, SSO configuration, and custom workflows
• Serve as the primary technical expert on the CX team for APIs, integrations, and platform architecture
• Partner with Sales in pre-sales conversations to provide technical credibility and scope custom implementations
• Build and ship lightweight internal CX tooling using Retool, custom integrations, and AI
• Surface product gaps and integration opportunities to the product team
• Define the playbook for technical consulting and solutions engineering at Rally

Requirements

• Experience leading Enterprise customer consulting engagements independently
• Hands-on technical depth with APIs and integration architecture (SSO, Snowflake, etc.)
• AI-native workflow using tools like Cursor and Claude
• Experience building internal tooling with Retool or custom automations
• B2B SaaS background in Implementation, Solutions Engineering, or Technical Account Management

Preferred Qualifications

• CRM experience (Salesforce, HubSpot, Attio)
• Experience at data integration or API-first SaaS companies

Benefits

• Competitive compensation and meaningful equity
• Flexible / unlimited PTO policy
• Medical, dental, and vision insurance
• Parental Leave
• 401(k) retirement plan
• Home office set-up support
• Monthly remote work stipend
• Quarterly in-person team gatherings

About the Company

Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. We are building an AI-native research platform with agents that handle the full research lifecycle.