Customer Experience Agent (APAC)

Responsibilities

• Inform clients about OANDA's products and assist them with usage via live chat, phone, email, and digital platforms
• Provide troubleshooting assistance for platform access, trading tools, and account processes
• Maintain comprehensive knowledge of OANDA's product and service line
• Manage and resolve cases using CRM tools like Salesforce and maintain accurate documentation
• Adhere to operational workflows and regulatory standards for compliance and risk mitigation
• Participate in operational briefings, training, and knowledge transfer sessions

Requirements

• Previous experience in client-facing roles
• Active business registration or eligibility to operate as an independent contractor in your country of residence
• Fluent English
• Native or fluent proficiency in at least one of the following: Mandarin, Japanese, Thai, Vietnamese, or Filipino
• Excellent communication skills and a positive attitude

Preferred Qualifications

• Experience with Salesforce or Zendesk
• Prior exposure to trading, financial markets, or trading-related client inquiries
• Ability to provide flexible scheduling and rotational coverage during weekends and holidays

About the Company

OANDA is a world-leading online trading group that aims to transform how the world interacts with currencies. They provide currency data solutions and trading technology, allowing customers to invest in currencies, shares, and commodities.