Customer Experience Associate

Responsibilities

• Conduct high volume outreach via phone, text, and email daily
• Answer inbound tickets and maintain a high phone answer rate
• Act as a central hub for all inbound questions regarding Bold offerings
• Maintain high customer satisfaction scores and act as the voice between customers and the company
• Report bugs with detailed descriptions and data to the engineering team

Requirements

• 1-3 years of experience as a customer support representative
• Bilingual fluency in English and Spanish
• Experience working with CRMs and Customer Service tools (e.g., HubSpot, Insightly)
• Exceptional verbal and written communication skills
• Ability to work 8-5pm PST hours
• Proficiency with computers and tools like Slack or JustCall

Preferred Qualifications

• Experience in a role with direct daily interactions with older adults
• Experience in a senior living community, fitness instruction, or patient coordination
• Experience within a digital health startup

About the Company

Bold is a leading healthy aging platform offering personalized, evidence-based exercise programs for Medicare members to prevent falls and reduce musculoskeletal pain.