T

Customer Experience Development Professional

Trendyol

Posted 1 week ago

Employment Type

Full Time

Location

Dubai

Requirements

Bachelor's Degree, 5+ Years Experience, Analytical Skills, Multilingual, Process Design

Required Skills

Customer Experience Process Improvement Data Analysis Cross-functional Collaboration

Job Description

Responsibilities

  • Map customer journeys, identify pain points, and design solutions to improve end-to-end experiences.
  • Interpret and synthesize customer feedback from surveys, operational data, contact centers, and social media.
  • Monitor key KPIs like NPS and operational metrics, identifying areas for improvement and driving follow-up actions.
  • Conduct market and competitor benchmarking, manage test orders, and share sector-specific insights.
  • Support process design and improvement for local operations such as PUDO, COD, and returns.
  • Create and update customer experience guidelines, procedures, and best practices.
  • Oversee quality KPIs for call center agents, supporting quality control and training initiatives.
  • Collaborate with cross-functional teams to implement customer-centric projects and advocate for the customer in decision-making.

Requirements

  • Bachelor’s degree (Engineering, Business Administration, Economics); Master’s is a plus.
  • Extensive (min. 5 years) experience in service sectors such as e-commerce, banking, or telecom; CX background preferred.
  • Strong analytical and customer-driven mindset, with the ability to turn insights into action.
  • Exceptional verbal, written, and presentation skills in English and Arabic.
  • Experience in process design, project management, or service design is a plus.

Preferred Qualifications

  • Bachelor’s degree (Engineering, Business Administration, Economics); Master’s is a plus.
  • Extensive (min. 5 years) experience in service sectors such as e-commerce, banking, or telecom; CX background preferred.
  • Strong analytical and customer-driven mindset, with the ability to turn insights into action.
  • Exceptional verbal, written, and presentation skills in English and Arabic.
  • Experience in process design, project management, or service design is a plus.

Benefits

  • Hybrid working model with flexibility
  • Personalised training allowance and learning opportunities
  • Responsibility from day one
  • A diverse, international team
  • Opportunities to grow with the best
  • Meaningful connections beyond tasks

About the Company

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

How to Apply

Similar Jobs You Might Be Interested In

Join Dubai's Remote Work Revolution.

Stay ahead in your career with Dubai's first platform dedicated to remote and hybrid job opportunities. Subscribe for weekly insights and job alerts directly to your inbox.

Thank you for subscribing! Check your inbox for confirmation.
Weekly Job Alerts
Subscribe to receive curated lists of the best remote and hybrid job opportunities in Dubai, tailored to your skills and interests.
Weekly Blog Newsletter
Get the latest insights, trends, and advice on remote work every week to help you thrive in the evolving work environment.