Customer Experience Representative

Responsibilities

• Engage with collectors through chat, email, and phone support regarding auction processes and card valuations
• Handle complex account questions and resolve issues with empathy
• Document interactions and escalate issues to ensure quick resolution
• Collaborate with cross-functional teams to enhance service quality
• Gather customer feedback to identify trends and suggest UX improvements

Requirements

• Familiarity with Alt's platform and offerings
• Active collector in the sports and collectibles industry
• 1-2+ years of professional experience
• Strong written and verbal communication skills
• Proficiency in customer service software and ticketing systems, specifically Intercom
• Ability to work specific shifts in PST (Wednesday through Sunday)

Preferred Qualifications

• Experience with Retool, Slack, and Notion

About the Company

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place.