Customer Experience Specialist

Customer Experience Specialist (Dubai)

About Fresha

Fresha is a leading global marketplace platform in the beauty & wellness domain. Our award-winning software and ecosystem empower professionals and clients worldwide.

Responsibilities

• Manage support tickets efficiently via multiple channels.
• Resolve client and partner issues proactively.
• Conduct software testing to verify and resolve raised problems.
• Strive for high performance and continuous professional growth.

Requirements

• Strong communication abilities, both written and verbal.
• High problem-solving acuity and proactive mindset.
• Familiarity with online service platforms and tools.

Preferred Qualifications

• Experience in support roles or customer service.
• Knowledge of wellness software functionalities.

Benefits

• Dynamic collaboration and learning environment.
• Hybrid work model tailored for productivity and flexibility.

About the Company

Fresha empowers thousands of professionals by offering cutting-edge solutions for growing their business. Be a part of our continuously growing community, impacting global connections and transformations.

Learn more at Fresha.com.