Customer Financial Specialist Associate

Responsibilities

• Provide one-stop service for patients, acting as an advocate for process and function issues
• Perform accounts receivable functions including cash collection, account resolution, and discount application
• Set up and manage monthly installment plans and financial assistance programs
• Validate self-pay account status and insurance billing
• Educate patients on billing, insurance, and regulatory issues
• Maintain compliance with Federal and State Regulations and internal policies
• Collaborate with Revenue Management to ensure patient satisfaction

Requirements

• High School Diploma or Equivalent (GED)
• Minimum of 1 year of related work experience
• Experience in customer service (preferred)
• Knowledge of customer support policies, standards, and procedures

Benefits

• Healthcare benefits including vision and dental from day one
• Benefits for domestic partners

About the Company

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago, the system includes nine hospital campuses, a 550,000-member health plan, two research centers, and the Geisinger Commonwealth School of Medicine.