Customer Onboarding Manager | DACH

About the Company Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B.

Responsibilities

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation.
• Product Expertise: Become a Deel expert and a go-to resource.
• Communication & Presence: Communicate clearly with stakeholders.
• Problem Solving: Identify, analyze, and resolve complex problems.
• Team Contribution: Collaborate closely with internal teams.

Requirements

• Experience: 2+ years in a customer onboarding or implementation role supporting a B2B SaaS product.
• Customer Obsession: Demonstrated ability to build strong customer relationships.
• Project Management: Proven ability to manage multiple projects.
• Communication Skills: Ability to clearly convey complex ideas.
• Attention to Detail: High attention to detail.
• Adaptability: Thrive in a fast-paced, challenging environment.

Preferred Qualifications

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management.
• Global Experience: Experience working with clients and team members from multiple countries.
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.
• Multilingual: Fluent in English and German.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.