Customer Onboarding Manager

About the Company

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.

Responsibilities

• Manage a portfolio of onboarding projects, ensuring consistent delivery on time and with quality
• Partner with customers to understand business requirements and design onboarding plans
• Manage all project communications internally and externally
• Educate and enable customers on Qualio products and best practices
• Identify and track project risks and coordinate with internal resources for resolution
• Partner with Sales, CSMs, and Product teams to ensure smooth hand-offs and feedback loops
• Maintain excellent relationships with Product Management and Development

Requirements

• 3+ years of Customer Onboarding or Implementation experience in B2B SaaS OR 3+ years in a quality-related role for medical device, life sciences, or heavily regulated industries
• Demonstrated experience as a trusted advisor to customers
• Strong communication skills across video, phone, and email
• Experience with project management software
• Exceptional organizational and time management skills
• Ability to thrive in a fast-paced environment

Benefits

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave