Customer Onboarding Specialist

About the Company

Subsplash is an award-winning team of 280+ mission-driven people committed to humility, innovation, and excellence. Founded in 2005, they build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses worldwide.

Responsibilities

• Provide tailored services for paid implementation clients including consulting, building, and graphic design
• Offer creative direction and problem-solving via tickets, phone calls, and screen sharing
• Curate the onboarding journey to ensure apps pass internal review within six weeks
• Perform quality assurance reviews on client apps
• Collaborate with the team on new projects to improve client experience
• Troubleshoot complex technical issues

Requirements

• 2 years of customer service experience
• Proficiency with Zendesk, JIRA, Asana, and Google Apps
• Strong written and verbal communication skills
• Technical aptitude and ability to learn new software quickly
• Problem-solving mindset and empathetic approach

Preferred Qualifications

• Basic coding knowledge
• Experience with Photoshop or other image manipulation and design programs

Benefits

• Generous Paid Time Off
• Medical, Dental, and Vision coverage
• Short and long-term disability and life insurance
• 401k Matching
• Professional Development
• Top of the Line Equipment
• Parental Leave and Family-Friendly Culture