Customer Operations Specialist

Responsibilities

• Respond to routine driver inquiries via phone, chat, and email regarding charging sessions, account status, and billing
• Troubleshoot common charging session and app issues using established procedures
• Document case details and resolutions accurately in the CRM system
• Process driver enrollment and account update requests
• Route inquiries to appropriate internal departments

Requirements

• Minimum 1+ years of related experience or equivalent technical education/training
• Ability to work a regular schedule of Monday through Friday, 3:00 p.m. to 12:00 a.m. Pacific Time
• Availability for occasional weekends and holidays

Preferred Qualifications

• Associate's degree in a related field
• Prior call center or customer service experience
• Familiarity with Microsoft Excel and standard office software
• Experience working in 24/7 operational environments

Benefits

• Medical, dental, and vision coverage
• 401(k), HSA, and FSA options
• Uncapped paid time off and enhanced parental leave
• Monthly Tech Stipend and home office setup reimbursement
• Mentorship and career growth opportunities

About the Company

EVgo is one of the nation’s largest public fast charging networks for electric vehicles, dedicated to building a sustainable business that powers transportation and protects the planet.