Customer Service & Admin Assistant NG

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels
• Provide accurate information and timely solutions to customer questions and concerns
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner
• Maintain accurate records of customer interactions, requests, and resolutions
• Manage calendars, appointments, meetings, and scheduling requests
• Organize and maintain digital files, documents, records, and databases
• Perform data entry and update customer and administrative information
• Coordinate information and requests between customers, internal teams, and external contacts
• Assist with invoices, expenses, orders, and other administrative processes

Requirements

• Previous experience in customer service, administrative support, or virtual assistance
• Experience handling customer inquiries and administrative tasks
• Experience using CRM systems, spreadsheets, and calendars
• Strong computer and digital skills
• Ability to work independently and collaborate effectively with remote teams
• Reliable internet connection and a suitable setup for remote work
• English proficiency