Customer Service Data Analyst
GTE
Completely RemoteFull TimeInformation Technology
Posted Today
Job description
Responsibilities
- Analyze customer service data to identify trends and improvement areas
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI
- Provide insights to improve service efficiency and quality
- Identify gaps in support processes and suggest data-driven solutions
- Support automation and AI-driven tools for customer interactions
- Present findings and recommendations to stakeholders
Requirements
- 2+ years of experience in data analysis
- Experience in eCommerce or customer service preferred
- Proficiency in Looker Studio, Power BI, and Excel
- Experience with CRM platforms such as Gorgias
- Strong analytical and problem-solving skills
About the Company
Founded in 2018 and headquartered in The Netherlands, GTE is on a mission to build the most efficient global direct-to-consumer infrastructure and become the world’s largest e-commerce company through a collective of scalable brands.
Skills & tools
Looker StudioPower BIExcel
What the team is looking for
Use this list as a quick fit check before you apply.
- 012+ years data analysis experience
- 02Proficiency in Looker Studio
- 03Proficiency in Power BI
- 04Proficiency in Excel
- 05CRM experience (e.g., Gorgias)
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Job details
- Work model
- Completely Remote
- Commitment
- Full Time
- Category
- Information Technology
- Posted
- Today
AdWake up to a shortlist, not a search results page.
ScoutJobs scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matches