Customer Service Representative

Responsibilities

• Provide excellent customer service by explaining policy coverage and claim status to policyholders and third parties
• Handle heavy phone contact with policyholders, providers, and interested third parties
• Process policyholder requests received via correspondence, phone calls, and emails
• Review and maintain new and revised procedures regarding policy information
• Maintain department standards for call volume, average handle time, and time management

Requirements

• High school diploma or equivalent required
• Customer service background with strong phone skills
• Basic PC skills and a typing speed of at least 30 WPM
• Demonstrated mathematical abilities and excellent alpha/number recognition
• Ability to maintain confidentiality and handle high-stress situations with professionalism
• Strong decision-making and analytical skills

Preferred Qualifications

• One year of office experience
• Background in life and health insurance or knowledge of insurance operations
• Telecommunications experience
• Bilingual skills (English/Spanish)

Benefits

• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Life insurance benefits and retirement plans, including a pension plan
• Paid holidays and time off
• Parental leave
• Subsidized subscriptions for fitness, mindfulness, nutrition, and sleep
• Company-paid counseling for mental health and stress management
• Continued education reimbursement and company-paid FLMI and ICA courses

About the Company

American Income Life is committed to empowering employees with support and opportunities to succeed. We foster a caring and innovative culture that enables us to grow and overcome challenges in a collaborative and mutually respectful environment.