Customer Service Representative - Contact Center

Responsibilities

• Handle inbound customer service calls, support contacts, and chat interactions
• Provide support for account information, order status, product questions, and billing issues
• Deliver first-call resolution using contact center resources and systems
• Navigate multiple customer service systems simultaneously to document interactions
• Identify sales opportunities through product recommendations and upselling
• Manage escalated customer situations with empathy and professionalism
• Maintain knowledge of products, promotions, and company policies

Requirements

• High School Diploma or equivalent required
• 0-2 years of experience in a call center, retail, or hospitality preferred
• Proficiency in computer systems and Microsoft Office applications
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment

Benefits

• Discounts on retail merchandise, restaurants, and resorts
• Dental and Vision coverage
• 401k Retirement Savings
• Paid holidays and vacation
• Bass Pro Cares Fund