Customer Service Representative

Responsibilities

• Respond to incoming customer calls, addressing questions and providing service
• Manage and respond to all customer inquiries and offer product education
• Handle payment processing, create payment plans, and address account-related matters
• Maintain exceptional customer service standards through effective communication
• Keep customer accounts meticulously updated with accurate information

Requirements

• Experience in fast-paced customer service environments
• Exceptional communication and active listening skills
• Ability to thrive in a high-volume environment
• Proficiency with new technology and ability to work remotely
• Prior call center experience is a plus

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a Roth option
• PTO and paid holidays
• Sabbatical program and summer hours for eligible roles
• Paid parental leave
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

About the Company

Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus™ platform, creating accessible credit for millions.