Customer Service Representative, Member Care

About the Company

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone by fixing a broken system to make it more personalized, affordable, and transparent.

Responsibilities

• Handle inbound calls and chat boxes from members regarding products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members
• Handle issues and complaints where appropriate
• Maintain policies and standard operating procedures

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Adaptable and resilient in a fast-moving startup environment
• Strong written and spoken communication skills
• Detail-oriented problem solver
• Bilingual in English and Spanish (preferred)
• Experience in healthcare or insurance (preferred)
• Availability for specific EST shifts (Mon-Fri 8am-12pm or weekend blocks)

Benefits

• Competitive hourly wage
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company