Customer Service Representative

Responsibilities

• Respond to customer inquiries regarding telecommunication plans and services
• Assist clients with telecommunication products and issue resolution
• Review customer accounts to assess needs and recommend appropriate products
• Resolve customer complaints and offer effective solutions
• Schedule and confirm appointments for service subscription requests
• Create and correct purchase orders according to customer requests
• Adhere to information security policies to ensure data confidentiality

Requirements

• High school diploma or equivalent
• 1–3 years of experience in customer support, specifically handling phone inquiries and ticketing systems
• Fluency in both English and French (written and verbal)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint, PowerPoint)
• Ability to type 30-40 words per minute
• Comfortable working with technology and telecommunications products

Preferred Qualifications

• Experience with Genesys Cloud CX
• Previous knowledge of telecommunications products

Benefits

• Computer equipment provided
• Paid training and quick onboarding
• Two weeks of vacation and paid holidays
• Two paid sick days after 3 months
• RRSP program available after 6 months
• Group insurance available after 3 months

About the Company

New Era Technology is a global provider of end-to-end technology solutions, connecting people, places, and information securely. With over 3,000 professionals, the company prioritizes a "People First" culture focused on continuous learning and collaboration.