Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide information about products and services
• Process orders and returns
• Update customer information in the system
• Provide feedback to management regarding customer complaints and issues
• Work closely with other departments to ensure that customer service goals and objectives are met

Requirements

• Bachelor's degree in English or a related field
• English proficiency at C1/C2 level
• 1-2 years of experience in a customer service role
• Strong verbal and written communication skills
• Strong problem-solving and multitasking skills
• Proficient in relevant computer software and tools
• Ability to work under pressure and meet deadlines

Preferred Qualifications

• Experience in customer service or sales