Customer Service Representative

Think Academy

Completely RemoteFull TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Enroll trial courses for clients and set up new classes in the system
  • Manage student transfers, process refunds, and handle mailing of course materials
  • Recommend suitable classes based on students' learning progress
  • Assist teaching staff with gathering student feedback and coordinating teacher schedules
  • Participate in course quality assessments

Requirements

  • Bachelor's degree or above
  • Bilingual proficiency in English and Mandarin
  • Strong communication and problem-solving skills
  • Meticulous attention to detail and strong sense of responsibility
  • Ability to work Wednesday to Sunday, 2PM-10PM Eastern Time

Preferred Qualifications

  • 1–3 years of experience in education-related customer service
  • Strong interest in education-related fields

About the Company

Think Academy is the international brand of TAL, a world-leading education and technology enterprise serving 4.5 million students globally. The company is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals.

Skills & tools

Customer ServiceMandarinEducation

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01Bachelor's degree or above
  2. 02Bilingual English and Mandarin
  3. 03Strong communication skills
  4. 04Problem-solving skills
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