Customer Solutions Engineer

Responsibilities

• Design, estimate cost, and propose Lightspeed communications solutions based on customer requirements
• Work directly with the Global Sales Team and prospective customers' Engineering contacts to validate requirements and technical details
• Prepare, present proposals to, and review requirements directly with customers
• Lead, attend, and actively participate in customer meetings
• Identify new solutions within Telesat's Lightspeed product portfolio to drive revenue
• Work directly with customers to plan upgrades, review network performance, and resolve service issues
• Collaborate with Marketing and Product teams to identify available network capacity
• Support projects from design to implementation
• Update and maintain engineering information management systems
• Participate in trade shows, customer events, and technical demonstrations

Requirements

• Bachelor degree in Cybersecurity, Computer Science, IT, Network Technology, Telecommunications, or Electrical Engineering
• 10+ years of relevant experience in systems engineering or connectivity solutions
• Ability and willingness to travel across the EMEA region
• Fluency in English

Preferred Qualifications

• Experience with satellite communications, RF link analysis, and RF hardware
• Experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts
• Industry certifications such as Cisco CCNA, CCNP, or Juniper JNCIA/ENT
• Working knowledge of MEF 3.0 standards
• Knowledge of OSI Layer 1, 2, and 3 (Optical, WDM, Switching, MPLS, IP)
• Understanding of 3G/4G/5G cellular networking technologies
• Proficiency in network management platforms like SolarWinds or WhatsUp Gold
• Fluency in French

About the Company

Telesat is a leading global satellite operator providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate, and government customers.