Customer Success Account Manager

About the Company

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Suki helps clinicians complete notes 72% faster on average and delivers a 9X ROI in year 1.

Responsibilities

• Build, cultivate, and leverage relationships in targeted accounts to drive new business opportunities
• Identify new Suki users within SMB/Groups in collaboration with Customer Success colleagues
• Manage a portfolio of SMB/Group customers and drive successful training and adoption
• Engage with practice managers and IT support teams to ensure user success
• Proactively identify and resolve risks, issues, and customer escalations
• Use metrics and regular interaction to maintain customer health and identify expansion opportunities
• Maintain accurate account funnels and forecasts in Salesforce

Requirements

• 5+ years selling complex Healthcare IT SaaS to Healthcare Executives
• 5+ years of customer-facing experience within healthcare SaaS
• Experience leading through customer escalations and executive presentations
• Proven track record of meeting or exceeding sales targets
• Technical understanding of cloud services, EMR integration, and SaaS solutions
• Proficiency with Salesforce and Marketing CRMs
• Bachelor's degree
• Willingness to travel approximately 25% of the time

Preferred Qualifications

• Experience with provider, PBM, Enterprise, or payer interfaces
• Demonstrated ability to develop strategies to convert competitive accounts