Customer Success and Device Operations Coordinator

Responsibilities

• Serve as the day-to-day point of contact for customer requests and operational support
• Support customer onboarding and communication in Spanish and English
• Deliver excellent customer experience through timely updates and issue resolution
• Manage support requests and maintain accurate operational records
• Receive, prepare, configure, validate, and package laptops and mobile devices
• Support device enrolment and basic MDM workflows
• Perform initial troubleshooting and diagnostics
• Coordinate repairs, replacements, returns, and asset recovery processes
• Create shipping labels and coordinate device collections and deliveries
• Track shipments and proactively manage delivery updates
• Support storage, warehousing, stock organisation, and inventory reconciliation
• Maintain SOPs and operational documentation
• Identify opportunities to improve operational efficiency
• Work cross-functionally across Customer Success, Operations, and technical teams

Requirements

• 3 to 5 years of experience in Customer Success, Customer Support, Device Operations, Logistics, or IT Support
• Diploma or degree in Computer Engineering, IT, Business Administration, Logistics, or related field
• Exposure to MDM platforms such as Hexnode, Intune, Workspace ONE, or Jamf
• Experience with inventory, CRM, or ticketing systems
• Experience coordinating courier and logistics providers in Colombia
• Working knowledge of spreadsheets and operational reporting
• Native or professional Spanish communication skills
• Fluency in English

About the Company

GoFasti is a Talent-as-a-Service company that bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.