Customer Success Associate

About the Company

Easygenerator is a Dutch EdTech scale-up headquartered in Dubai, focused on revolutionizing learning with its award-winning authoring tool. Trusted by global industry leaders, Easygenerator offers a vibrant, international team and is an AI-first company—providing hands-on experience with the latest AI technologies to help you develop a future-proof skillset.

Responsibilities

• Proactively engage customers to maximize adoption and value realization, supporting renewal and expansion goals.
• Deliver onboarding sessions, product training, and webinars to promote product utilization.
• Partner with Customer Success Managers to track customer health and identify growth opportunities.
• Continuously improve and scale the onboarding experience to boost customer satisfaction.
• Represent the voice of the customer internally, providing actionable insights for product development.

Requirements

• Excellent command of the English language
• Bachelor degree or higher
• 0-1 years of relevant working experience
• Natural ability to teach
• Strong listening and organizational skills

Preferred Qualifications

• Prior experience in customer success, onboarding, or training is a plus
• Interest in EdTech or SaaS environments

Benefits

• Fast-growing scale-up environment; make an immediate impact
• International team with 40+ nationalities
• Opportunity for rapid personal and professional development
• Fun, collaborative, dedicated team culture
• Hybrid work policy: 3 days office, 2 days remote