Customer Success Associate

About the Company

NextPatient is a small, bootstrapped team building modern software for medical practices. We integrate with legacy systems to provide easy online scheduling, bill pay via text, digital check-in, and automated waitlists, helping practices save time and patients enjoy a modern experience.

Responsibilities

• Support medical practices in getting running on the NextPatient suite
• Provide day-to-day support to existing clients
• Become a product expert to understand client needs and configure the product effectively
• Advocate for product enhancements by meeting regularly with the product team
• Work under Client Success Managers to cover client accounts

Requirements

• Detail-oriented and well-informed
• Ability to be easy to work with in every client interaction
• Strong listening skills to understand client needs

Benefits

• Freedom to work from home
• No fixed vacation policy (encouraged to take at least 2 weeks off annually)
• Year-end company-wide trips
• Mid-year team-wide trips with +1s
• Health benefits
• 401(k) with company match
• Equity