Customer Success Associate

About the Company

Voxel is transforming workplace safety and operational efficiency through AI-driven computer vision technology. Their platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions.

Responsibilities

• Lead onboarding and training sessions for new users across customer sites
• Manage a book of existing sites and maintain strong relationships
• Own end-to-end customer relationships for mid-market accounts, including renewals and escalations
• Partner with senior CSMs on larger enterprise accounts to support deployment and stakeholder communication
• Monitor customer health signals and proactively flag risks
• Serve as a product expert to troubleshoot issues and field questions
• Maintain accurate records of customer interactions and account health
• Contribute to the development of onboarding materials and training guides

Requirements

• 1–3 years of experience in customer success, account management, or a client-facing role
• Strong communication and interpersonal skills
• Highly organized with ability to manage multiple accounts
• Proactive, problem-solving mindset
• Ability to work in a fast-paced environment

Preferred Qualifications

• Experience with enterprise or mid-market B2B SaaS products
• Familiarity with customer success platforms like Gainsight, Salesforce, or ChurnZero
• Background in warehouse, logistics, manufacturing, or industrial environments
• Experience delivering software training or managing onboarding programs

Benefits

• Generous health, dental, and vision insurance
• Competitive paid parental leave
• Equity Incentive Plan
• Generous paid time off and flexible work arrangements
• 401K retirement plan and HSA options