Customer Success Director

Responsibilities

• Own customer revenue, retention and expansion across a portfolio of strategic accounts
• Identify commercial opportunities, customer risks and potential churn signals early
• Build trusted relationships with senior and executive stakeholders
• Lead strategic account planning, QBRs, commercial conversations and major customer escalations
• Lead, coach and develop the Customer Success team
• Partner with Business Development, Product, Data, Operations and AI/Automation teams
• Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention
• Use CRM systems, data and AI to improve visibility and automate repetitive work
• Champion the voice of the customer internally to shape product and operational priorities

Requirements

• Significant experience in Customer Success, Account Management, or Strategic Accounts leadership
• Proven track record of owning and improving revenue, retention and/or account expansion
• Experience managing high-value or enterprise customers and senior decision-makers
• Demonstrated people leadership experience with coaching high-performing teams
• Commercially minded and analytical approach to customer management
• Exceptional communication, negotiation and stakeholder-management skills
• Experience using CRM or Customer Success platforms
• Interest in AI, automation and technology-enabled Customer Success

About the Company

MoonTech is redefining how brands collaborate with creators—replacing guesswork with real-time performance insights and smarter decision-making. We are building the future of scalable influencer marketing.