Customer Success Engineer

Responsibilities

• Own the technical relationship for enterprise accounts from kickoff through full platform adoption
• Configure and deploy monitoring, alerting, and automation policies directly within customer environments
• Set up and tune systems across monitoring and RMM tooling
• Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
• Script and automate technical workflows and integrations to reduce manual lift
• Act as a technical translator between customers and the product team to drive platform improvements
• Build and refine a repeatable technical onboarding playbook to scale customer success

Requirements

• 3-5+ years of experience in a hands-on technical role at an MSP or as a corporate IT administrator
• Direct, practical experience with scripting, server administration, and network deployment (including firewalls)
• Hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya
• Proven ability to configure, troubleshoot, and resolve complex technical issues independently
• Strong communication skills with the ability to translate technical details for both customers and internal teams

Preferred Qualifications

• Experience at an MSP or software provider serving the MSP market
• Prior exposure to ITSM or ITIL concepts
• Experience building technical onboarding playbooks or repeatable processes from scratch
• Interest in growing into a future team leadership or Director-track role

Benefits

• Room to grow within a high-growth company
• Flexible time off
• An environment that celebrates ideas and innovation
• Employee referral bonuses
• Fun events at cool locations

About the Company

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor through our proprietary single pane of glass platform. Recognized as a leader in SD-WAN, UCaaS, and NaaS, Command|Link is dedicated to solving ISP vendor sprawl and reducing IT complexity for our customers.